Claims
In the unfortunate event that you need to make a claim on your car insurance we have a dedicated claims team ready to take your call 24 hours a day, 7 days a week.
How tomake a claim
Vehicle claims
Need to make a claim?
Don't worry, our dedicated team are here to help.
We're available 24/7, on our claims-only helpline.
0330 912 8879
Windscreen
Need to make a claim for a windscreen repair or replacement?
Auto Windscreens, our trusted partner, will take good care of you.
Breakdown
Broken down and need some help getting back on the road again?
If you have Breakdown cover with your policy you can arrange the help you need.
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Information to have when making a claim
Policy number
9 characters in length, usually starting with P
Crime reference
Only if a crime has been reported.
Frequently asked questions
You can make a claim by calling our 24/7 claims helpline on 0330 912 8879.
The Claims and Underwriting Exchange – also known as CUE – is a central database of claims reported to insurance companies. Most insurers will check it when you buy a policy from them or when you make a claim. If you need any more information regarding CUE please visit their website at www.insurancedatabases.co.uk
No, not all accidents or incidents will result in a claim. However, you do need to notify us in all cases to ensure our records are up to date and that you have the correct level of cover.
If you have a query regarding an existing claim, when you first reported your claim you would have been given a number and/or link for the insurer directly or a personal claims management number and/or link. You should use this for any queries relating to your claim. If you have lost these details, please call our Claims Department and select the option for claims already reported.
You can book a windscreen repair online with Auto Windscreens. Just click here to go to their website.