How tomake a claim

Information to have when making a claim

Policy number

9 characters in length, usually starting with P

Crime reference

Only if a crime has been reported.

Frequently asked questions

If you have a query regarding an existing claim, when you first reported your claim you would have been given a number and/or link for the insurer directly or a personal claims management number and/or link. You should use this for any queries relating to your claim. If you have lost these details, please call our Claims Department and select the option for claims already reported.

The Claims and Underwriting Exchange – also known as CUE – is a central database of claims reported to insurance companies. Most insurers will check it when you buy a policy from them or when you make a claim. If you need any more information regarding CUE please visit their website at